http://vhpotty.blogspot.com
http://foodtechupdates.blogspot.com
Basic facts regarding food safety practices involved in buying good quality raw materials, safe handling methods, precautions in storing, cleaning up of the facilities, personnel hygiene etc are expected to be dinned into the ears of the staff. The agency would be awarding the marks which is expected to go up every time its auditing team comes for inspection. A 75% mark will translate into silver grading, 85% getting golden while 95% would be eligible for the highest grade of platinum. One of the remarkable features of this scheme is the provision for some form of a consumer insurance which is new in a country like India which entitles the consumer to prefer limited claims towards any mishap or illness arising out of food safety issues in TQS registered outlets. This can be expected to give some peace of mind to the consumers as he is insured against any health injury arising out of food borne disease which puts only limited liability on the restaurant. In case of illness after eating at a registered member's restaurant, TQS will probe the incident and if found guilty of violation of safety norms, the registration is liable be cancelled. Unlike FSAAI's scheme, the agency claims that many restaurants in Delhi are registering with them for the program.
The initiative by the private sector is indeed laudable and it must be encouraged by the government. TSQ has good credentials as a quality management player with successes achieved in other countries like Bulgaria and Maldives in this area and even if FSSAI wants to continue with its own scheme, the private sector must be allowed to continue the operation which should be taken as complimentary to strengthen safety assurance programs in the country. Such programs must be extended to all over the country, though the movement may be some what slow to begin with. Probably more organizations in the private sector need to be roped in for such a system with pan India foot print. Even if the private ventures do succeed eventually, it will still have limited spread as only high end restaurants may be able to afford the certification system which costs about Rs 50000 for registration leaving more than 80% of the restaurants out side the ambit of such voluntary surviellance. The responsibility of the government to enforce safety standards in this segment still remains and the infrastructure for fulfilling this obligation must be strengthened.
V.H.POTTY
|
With millions of eateries, serving hundreds of different items of food, attempting standardization, uniformity and safety can be a nightmare for any government. But consumer welfare demands that eventually these eateries as well as the foods they serve satisfy the customers without compromising on safety. Though no one knows precisely how many eateries are operating in India due to lack of dependable statistics, globally the restaurant industry is worth $ 800 billion employing 60 million people. Some estimates place Indian restaurant industry's worth at $16.7 billion or Rs 700 billion which is one fifth of what China has but this must be a gross under estimate considering the widespread operation of millions of dhabas, darshinis and small sized eateries spanning the country serving a population of almost 300 million living in the urban areas.
Eateries are generally graded either based on a star system or an 'A to C' scale or number scale or color coding through out the world and in most cases the grading reflects more on the culinary quality of foods served, ignoring critical aspects like hygiene and sanitation. A restaurant with A grade or category I or green color code is supposed to be safest and most ambient suggesting customers can derive maximum eating pleasure there. Interestingly cities like New York are reputed for their restaurants but the citizens there are reported to be not the happier lots compared to smaller places with no reputation for high end restaurants suggesting that eating out in good and reputed restaurants cannot ensure good quality life.
The move by FSSAI is indeed timely and appropriate considering that food service sector in India does not enjoy a good reputation and restaurant foods are invariably associated with bad hygiene and indifferent quality. While tourists from abroad are faced with the problem of choosing safe eating joints when they visit the country, discerning domestic tourists are also faced with the same piquant situation. Here is where chain restaurants score over others because of the reputation built by them due to their self efforts in providing good quality and safer foods to their customers. But such restaurants are far and few and a country wide system of grading needs to be put in place sooner than later in the interest of the consumers. Any grading by a government agency must be restricted to safety aspects leaving the gastronomic grading to the consumers who will flock those serving tasty and enjoyable foods.
According to the FSSAI proposal, announced recently, claimed as a 'Safe Food, Tasty Food' scheme, wants to set up specific guidelines for small restaurants and dhabas to upgrade their standard of food to international level.The scheme is expected to put in place a grading system that will rate food joints as platinum, gold, silver and bronze or A to D scale and the Quality Council of India (QCI) is supposed to do the accreditation after strict scrutiny of different parameters like quality of food, hygiene, service and a few others like hand washing, serving procedures, cleaning process, waste disposal practices etc. From the look of it the grading is not going to be mandatory as those aspiring for a grade will have to "apply" to FSSAI. The scheme appears over ambitious as it wants to give the benefit of grading even to dhabas and smaller eating joints. There may be a rush to get the top grade since it also means economic gains for those receiving good grades.
What is not clear in this novel approach is the logistics involved in translating the paper scheme into a practical, workable, reliable and sustaining operation. The primary responsibility of FSSAI is to set quality and safety standards for foods in the country and operate a workable system to implement them through state machinery with adequate qualified and experienced monitors in the field and sound infrastructure for food analysis. If FSSAI takes it work seriously, priority needs to be given to tackle the organized sector first and then spread its activity to informal sector players. Also it is not certain that the frenzy with which the scheme is announced on the eve of Commonwealth Games being organized in Delhi will be evident after the event is over, for its country wide implementation. The task is Herculean but can be achieved if there is sufficient seriousness, a long term planning, massive involvement of technical personnel and adequate investment. If any government thinks that such mammoth projects can be undertaken with the scanty staff it has for the purpose, the situation is ripe for a disaster! Probably there has to be a different approach involving accredited and reputed private agencies with earmarked responsibilities in different regions of the country to shoulder the responsibility of operationalizing the excellent concept initiated by GOI.
V.H.POTTY
Food retailing and catering form an important part of a country's landscape and both touch the lives of people practically every day. The fact that they have to carry out their business with an eye on profit does not absolve them of their commitment to be fair and equitable to the consumers. Governments are supposed to keep vigilance over the functioning of these sectors in order to prevent avoidable harm to the citizens due to negligence, unsafe practices and deliberate fraud on the part of the food handlers. Every retailer and caterer think that, once a license is obtained from the local authorities for operating in approved premises, nothing needs to be done further to improve the business atmosphere or better the quality of products offered. Government is shirking its responsibility by not instilling in them the discipline expected in handling food materials scientifically to avoid food related mishaps.
As a model one can look at a country like the US where the food handlers know what is expected from them which is codified in unambiguous terms. A voluntary Food Code has been existing for long and it is revised every four years incorporating new developments and knowledge in food safety field. Though it does not have any mandatory force behind, it still serves as a model code and reference document for sensitizing the retail and food service segments of the food industry for safety compliance. It is true no one forces any one to follow the guidelines strictly but many use it voluntarily as a guide while some adopt it in toto. The Food Code should provide authoritative information on time and temperature control for various foods for storage, cooking and serving to ensure they do not favor growth of harmful bacteria before reaching the consumer.
There are many gray areas in food safety information which need to be revisited by food scientists and sanitation experts for evolving a comprehensive resource and reference document for the benefit of catering industry and the retailing sector. Very few members of food trade and catering service have adequate awareness about the dangers lurking in their premises in the form of microbiological and other contamination which can affect the health of their customers. Qualified and experienced personnel are neither willing to be employed nor being employed by this industry for various reasons. A comprehensive Food Code containing a series of "do's" and "don'ts" in simple language, in English as well as regional languages, will go a long way in educating the industry to improve their service dramatically. The Food Code must contain information regarding distinguishing good food from bad ones, avoiding infestation of raw materials, favorable conditions for harmful bacteria to grow and preventive regime, food storage, tips on hygiene and sanitation, safe life periods of freshly cooked foods, etc.
Lead has to come from the Central Government in formulating such a Code for adoption and implementation in the country. The question is, who will "bell the cat" since it is a multi disciplinary job involving microbiologists, toxicologists, food scientists, catering specialists and sanitation experts. Probably an institution like CFTRI is best suited to undertake such a task for which needful, time targeted mandate has to be given by GOI. Such a task, if undertaken and completed satisfactorily in time, can be more useful to the nation than the pedestrian research being carried out during the last two decades in the name of food industry. Sooner it is done, better it will be for the country.